Choose city 
Warranty Conditions
services with CJSC “GTNT.”
In accordance with Article 18 of the Russian Consumer Protection Law, a consumer who is sold a defective product may, at their choice, demand:
- Replacement with an item of the same brand (model, article)
- Replacement with an item of a different brand (model, article) with a corresponding price adjustment
- Free correction of defects (warranty repair)
- · Termination of the sale contract and refund of the purchase price
The seller (manufacturer), authorized organization or individual entrepreneur, or importer must accept the defective product from the consumer and, if necessary, conduct a quality inspection.
The consumer has the right to participate in this inspection. In case of dispute over the cause of the defect, the seller (manufacturer), authorized organization or individual entrepreneur, or importer must conduct an expert examination at their expense.
The consumer may be present during the examination and may challenge its results in court.
To file a claim for a defective product, contact:
Under Article 26.1 “Distance Selling” of the Russian Consumer Protection Law, a buyer may refuse non-defective goods at any time before delivery, and after delivery—within seven days.
Return of non-defective goods is possible if their saleable condition (packaging, seals, labels) and consumer properties are preserved, and if you provide proof of purchase (sales or cash receipt).
A buyer may not return non-defective goods with custom properties if they can only be used by the purchasing consumer. Within ten calendar days of claiming a return—and if all conditions above are met—the seller must decide and refund your payment, excluding delivery costs. Delivery cost is calculated per the courier’s rates based on the return address and region. You must also present an identity document.
Goods listed in the government-approved “List of Non-Food Goods Not Subject to Return or Exchange” cannot be returned or exchanged.
